Datenschutzerklärung

This Privacy Policy explains how windsorstorea.shop collects, uses, stores and shares personal information when you visit our website, place an order, communicate with us or otherwise use our services.

For customers and visitors located in the European Economic Area, personal data is processed in accordance with applicable data protection legislation, including the General Data Protection Regulation where applicable.

1. Data Controller

For the purposes of this Privacy Policy, the operator of:

windsorstorea.shop

is responsible for determining how personal information collected through the store is processed.

Privacy enquiries and requests may be submitted to:

Email: info@windsorstorea.shop

2. Personal Information We May Collect

Depending on how you interact with windsorstorea.shop, we may collect information including:

Identification Information

• Name;
• Billing name;
• Shipping name;
• Account information.

Contact Information

• Email address;
• Telephone number;
• Billing and shipping information.

Order Information

• Products ordered;
• Purchase amount;
• Order history;
• Return and refund information;
• Delivery information;
• Order communications.

Payment Information

Payment transactions may involve payment providers that process payment card, banking or other payment information.

We generally receive transaction-related information necessary to confirm and administer your payment rather than storing complete payment-card credentials ourselves where those credentials are handled by the applicable payment provider.

Device and Usage Information

Depending on your browser settings, consent choices and the technologies operating on the website, information may include:

• IP address;
• Browser type;
• Device information;
• Operating system;
• Cookie identifiers;
• Pages visited;
• Referring pages;
• Interactions with the store.

Customer Service Information

When you contact us, we may process:

• Your email address;
• Order number;
• Correspondence;
• Product complaints;
• Return information;
• Other information you choose to provide.

3. Purposes and Legal Bases

We may process personal data for the following purposes.

Fulfilling Orders

Information may be processed to:

• Accept orders;
• Process payments;
• Confirm transactions;
• Arrange shipment;
• Provide delivery information;
• Process returns and refunds;
• Handle customer service requests.

Where applicable, this processing is based on the necessity of performing a contract or taking steps requested before entering into a contract.

Legal Compliance

We may process and retain information where necessary to comply with:

• Tax requirements;
• Accounting obligations;
• Consumer protection obligations;
• Fraud prevention obligations;
• Regulatory requests;
• Court orders and other legal requirements.

Legitimate Interests

Where permitted by law, we may process information where necessary for legitimate business interests, such as:

• Protecting the store against fraud;
• Maintaining website security;
• Preventing misuse;
• Improving customer service;
• Analysing store performance;
• Establishing, exercising or defending legal claims.

We will consider the rights and interests of affected individuals when relying on legitimate interests.

Consent

Where applicable law requires consent, we may rely on your consent for activities such as certain:

• Marketing communications;
• Advertising technologies;
• Analytics technologies;
• Non-essential cookies.

Where processing is based on consent, you may withdraw consent at any time without affecting processing lawfully carried out before withdrawal.

GDPR processing is governed by principles including lawfulness, fairness, transparency, purpose limitation and data minimisation.

4. Shopify

Our online store uses Shopify technology to operate the ecommerce website and provide services including online storefront functionality, checkout and related commerce infrastructure.

As part of operating the store, personal information may be processed through Shopify and its service infrastructure in accordance with the arrangements applicable between Shopify and merchants.

Shopify maintains its own privacy information describing its processing of merchant and consumer personal data.

5. Service Providers

We may disclose information where reasonably necessary to service providers performing functions on our behalf, including:

• Ecommerce platform providers;
• Payment processors;
• Shipping and logistics providers;
• Order fulfilment providers;
• Email and communication services;
• IT and hosting providers;
• Fraud and security providers;
• Analytics providers;
• Professional advisers.

Service providers should receive only information reasonably necessary for the relevant function and process that information subject to applicable legal and contractual requirements.

6. Cookies and Similar Technologies

windsorstorea.shop may use cookies and similar technologies to:

• Keep the website operational;
• Maintain shopping cart functionality;
• Remember preferences;
• Support checkout and authentication;
• Detect security threats;
• Measure website performance;
• Understand website usage;
• Support marketing where legally permitted.

Where consent is legally required for non-essential cookies or similar technologies, those technologies should be activated in accordance with the customer's consent choices.

You may also be able to manage cookies through browser settings, although disabling essential cookies can affect website functionality.

7. Marketing

Where permitted by applicable law, we may send marketing communications to customers who have validly subscribed or where another lawful basis applies.

Customers can unsubscribe from promotional emails by using an unsubscribe mechanism contained in the message or by contacting:

info@windsorstorea.shop

You have the right to object to processing of personal data for direct marketing purposes.

8. International Transfers

Some ecommerce, hosting, technology, payment or service providers may process information outside Germany or outside the European Economic Area.

When personal data protected by the GDPR is transferred internationally, appropriate safeguards must be used where required, which may include adequacy decisions or approved contractual safeguards such as Standard Contractual Clauses.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable legal, accounting, tax, consumer protection, fraud prevention and dispute-resolution requirements.

Different categories of data may have different retention periods.

When information is no longer required, we may delete or anonymise it, subject to applicable legal obligations.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal data from:

• Unauthorised access;
• Unauthorised disclosure;
• Loss;
• Misuse;
• Alteration;
• Destruction.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your GDPR Rights

Where the GDPR applies, you may have rights including:

• The right to information;
• The right of access;
• The right to rectification;
• The right to erasure;
• The right to restriction of processing;
• The right to data portability;
• The right to object;
• Rights relating to certain automated decision-making;
• The right to withdraw consent where processing relies upon consent.

These rights are recognised under the GDPR and described by the European Commission.

To submit a privacy request, contact:

info@windsorstorea.shop

We may need to verify your identity before fulfilling certain requests.

12. Complaints

If you believe your personal information has been processed unlawfully, please contact us first at:

info@windsorstorea.shop

Where applicable, you also have the right to lodge a complaint with a competent data protection supervisory authority.

13. Children's Privacy

Our store is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us unlawfully, please contact:

info@windsorstorea.shop

14. Changes to This Privacy Policy

We may update this Privacy Policy when reasonably necessary to reflect:

• Changes to our services;
• Changes to technology;
• Operational changes;
• Legal or regulatory requirements.

The current version will be published on windsorstorea.shop with its effective date.

15. Contact

Questions regarding this Privacy Policy or requests concerning personal information may be directed to:

windsorstorea.shop
Email: info@windsorstorea.shop