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This Shipping Policy explains how orders placed through windsorstorea.shop are delivered.

1. Free Standard Shipping

All orders placed through windsorstorea.shop qualify for free standard shipping.

There is no standard shipping charge for eligible orders.

2. Estimated Delivery Time

Our standard estimated delivery timeframe is:

15–20 days

Delivery times are estimates rather than guaranteed appointment dates unless we expressly state otherwise during checkout.

Customers will be informed where we become aware of a material delivery problem affecting their order.

3. Order Processing

Orders are reviewed and prepared for shipment after successful order submission and payment authorisation.

Processing may be affected by:

• Order verification;
• Payment verification;
• Product availability;
• Public holidays;
• Unusually high order volume;
• Security checks.

4. Shipping Confirmation

Where tracking or shipment information is available, customers may receive a shipping confirmation containing relevant delivery information.

Tracking information may require time to become active after a shipment has been handed to the carrier.

5. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting an order, please verify:

• Recipient name;
• Street and house number;
• Apartment or unit details where applicable;
• Postal code;
• City;
• Country;
• Contact information.

If you notice an address error after ordering, contact:

info@windsorstorea.shop

as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfilment or shipment.

6. Delivery Delays

Delivery may occasionally be delayed because of circumstances including:

• Carrier disruption;
• Customs procedures where relevant;
• Severe weather;
• Public holidays;
• Transport disruption;
• High seasonal volumes;
• Incorrect delivery information;
• Events outside reasonable control.

A delay does not remove statutory consumer rights relating to delivery.

7. Lost Parcels

If tracking information indicates a delivery problem or your order has not arrived within a reasonable period after the expected delivery timeframe, please contact:

info@windsorstorea.shop

Include your order number and relevant delivery information.

We will review the matter and, where appropriate, contact the relevant logistics provider.

8. Damaged Parcels

If a parcel arrives visibly damaged, please photograph the external packaging and the affected product where reasonably possible.

Contact:

info@windsorstorea.shop

and provide your order number together with details of the damage.

Your mandatory legal rights relating to defective or damaged goods remain unaffected.

9. Incorrect Items

If you receive an item different from the product ordered, please contact us promptly at:

info@windsorstorea.shop

We will review the order and provide an appropriate remedy in accordance with applicable law.

10. Failed Delivery

A carrier may be unable to complete delivery because of:

• An incomplete address;
• An inaccessible location;
• An unavailable recipient;
• Failure to collect a parcel;
• Other delivery restrictions.

If a parcel is returned to us or our fulfilment partner, please contact customer support for assistance.

11. Customs and Cross-Border Shipping

Orders shipped internationally may be subject to customs procedures or local import requirements depending on the destination and fulfilment route.

Any taxes, duties or charges that legally apply to the transaction will be handled according to applicable law and the information presented during the purchasing process.

12. Multiple Shipments

An order containing multiple items may occasionally be shipped in more than one parcel.

When this occurs, the parcels may arrive at different times.

No additional standard shipping charge will be imposed solely because an order is divided into multiple shipments.

13. Cancellation and Withdrawal

Shipping does not remove any statutory right of withdrawal that applies to an eligible consumer.

EU consumers generally have a 14-day right to withdraw from qualifying online purchases, subject to statutory exceptions.

For further information, see our Return & Refund Policy.

14. Contact

For questions regarding shipping or delivery:

windsorstorea.shop
Email: info@windsorstorea.shop