Widerrufsrecht

 

At windsorstorea.shop, we want customers to shop with confidence. This Return & Refund Policy explains our return procedures as well as statutory consumer rights applicable to customers in Germany and the European Union.

Nothing in this policy excludes or restricts any mandatory consumer rights that cannot legally be excluded or restricted.

1. Statutory 14-Day Right of Withdrawal

Consumers purchasing qualifying goods online generally have the right to withdraw from the purchase contract within 14 days without giving a reason.

For goods, the withdrawal period generally begins when the consumer, or a third party designated by the consumer other than the carrier, receives the goods.

To exercise your right of withdrawal, you must communicate a clear decision to withdraw from the contract before the withdrawal period expires.

You may contact:

Email: info@windsorstorea.shop

Your message should contain sufficient information for us to identify your order, such as your name, order number, email address used for the order and the products concerned.

Where an electronic withdrawal function is displayed on windsorstorea.shop, customers may also use that function to submit their withdrawal request.

EU rules applying from 19 June 2026 require relevant online sellers to provide a clearly visible electronic withdrawal function and confirmation process.

2. Returning Products After Withdrawal

After informing us that you are exercising your statutory withdrawal right, you must return the goods without undue delay and within the period required by applicable law.

Please contact info@windsorstorea.shop before sending a return. We will provide the applicable return instructions.

Do not send products to an address appearing on the original parcel or shipping label unless we have expressly confirmed that address for returns.

3. Condition of Returned Products

You may inspect a product in the same manner as would reasonably be possible in a physical retail store.

You may be responsible for any reduction in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning, to the extent permitted by applicable law. German law provides for compensation for diminished value in these circumstances where the statutory conditions are met.

Please return products, where reasonably possible, with:

• Original accessories;
• Manuals and documentation;
• Product components;
• Original packaging where available; and
• Any items originally supplied together with the product.

The absence of original packaging does not automatically remove statutory consumer rights.

4. Return Shipping Costs for Change-of-Mind Withdrawals

Where you exercise the statutory right of withdrawal because you have changed your mind, you are responsible for the direct cost of returning the goods unless windsorstorea.shop has expressly agreed to bear those costs.

EU consumer guidance permits the customer to bear direct return postage costs where the customer was informed of this obligation before purchase.

5. Defective, Damaged or Incorrect Products

If you receive a product that is:

• Defective;
• Damaged upon arrival;
• Incorrect;
• Missing essential parts; or
• Materially different from the product ordered,

please contact info@windsorstorea.shop as soon as reasonably possible.

Please include your order number and a clear description of the problem. Photographs may be requested where reasonably necessary to assess shipping damage or an incorrect item.

Where goods are defective or non-conforming, the cost of an appropriate return is the responsibility of the trader rather than the consumer.

Consumers in the EU also have statutory legal guarantee rights. Goods that are faulty or do not conform to what was advertised may, depending on the circumstances, be subject to repair, replacement, price reduction or refund rights. EU rules provide a minimum two-year legal guarantee for consumer goods.

6. Refunds Following Withdrawal

Where a valid statutory withdrawal is exercised, we will refund payments that must be reimbursed under applicable law.

Refunds will normally be made using the same payment method used for the original transaction unless another method is expressly agreed.

Applicable law generally requires reimbursement within 14 days after notification of withdrawal, although reimbursement may in permitted circumstances be withheld until the goods have been received or the customer provides evidence that the goods have been returned.

If you selected a delivery method that was more expensive than our least expensive standard delivery method, any additional delivery cost may not be refundable to the extent permitted by law.

As windsorstorea.shop offers free standard shipping, customers are not charged our standard outbound shipping fee.

7. Refund Processing

After a refund has been issued by windsorstorea.shop, your bank, card provider or payment service provider may require additional time to post the refund to your account.

Any processing period imposed by your financial institution is outside our direct control.

8. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of products or services provided for under applicable law.

Examples can include:

• Goods made to the consumer's specifications or clearly personalised;
• Goods liable to deteriorate or expire rapidly;
• Certain sealed goods that are unsuitable for return for health protection or hygiene reasons after the seal has been removed;
• Certain sealed audio, video or software products after unsealing;
• Digital content supplied immediately after the legally required express consent and acknowledgment;
• Certain fully performed services where the statutory requirements have been satisfied.

Whether an exception applies depends on the particular product and circumstances.

9. Order Cancellation Before Shipment

If you wish to cancel an order before shipment, contact us as soon as possible at:

info@windsorstorea.shop

If cancellation is still operationally possible, we will attempt to cancel the order.

If the order has already entered fulfilment or been dispatched, the statutory withdrawal procedure may instead apply.

10. Refused or Uncollected Parcels

Refusing delivery or failing to collect a parcel does not necessarily constitute a legally effective declaration of withdrawal.

If you wish to exercise your statutory withdrawal right, please clearly notify us by email or through the electronic withdrawal function available on the store.

11. Legal Guarantee Rights

This Return & Refund Policy operates in addition to mandatory statutory rights regarding defective or non-conforming goods.

Nothing in this policy limits remedies that consumers may have under German or EU consumer protection law.

12. Withdrawal Notification

A customer wishing to withdraw may send an email to:

info@windsorstorea.shop

A withdrawal notice may state:

“I hereby notify windsorstorea.shop that I withdraw from my contract for the purchase of the goods identified in my order. I will provide my name, order number, order date, delivery date and the products concerned so that the withdrawal can be processed.”

A reason for withdrawal is not required when exercising the statutory 14-day right.

13. Contact

For all returns, refunds, withdrawals and product problems:

windsorstorea.shop
Email: info@windsorstorea.shop